What are the TCPAs restrictions on collection calls under FCC rules?

If you have ever been on the receiving end of unwanted collection calls, you know how frustrating and intrusive they can be. Fortunately, the Federal Communications Commission (FCC) has implemented the Telephone Consumer Protection Act (TCPA) to protect consumers from these harassing calls.

If you believe a party violated your rights under the law, never wait to seek the help of a consumer protection attorney when dealing with TCPA issues.

Understanding the TCPA and its Purpose

The TCPA was enacted to restrict telemarketing calls and the use of automated telephone equipment. However, its scope has expanded to cover collection calls as well. The primary goal of the TCPA is to protect consumers’ privacy and safeguard them from unwanted and intrusive communications.

Under the TCPA, collection calls are subject to specific restrictions and requirements that debt collectors must adhere to. These rules are designed to ensure that consumers are treated fairly and are not subjected to abusive or harassing behavior.

TCPA Restrictions on Collection Calls

In most cases, debt collectors are required to obtain the consumer’s prior express consent before making collection calls. Written consent is generally preferred, but verbal consent or providing a phone number as part of a transaction may also be considered consent.

Time Restrictions

Debt collectors can only make collection calls between 8 am and 9 pm, according to the consumer’s local time. These time restrictions are in place to protect consumers from receiving disruptive calls during late hours.

Do-Not-Call Registry

Debt collectors must respect the National Do-Not-Call Registry, which allows consumers to opt-out of receiving telemarketing calls. If a consumer has registered their phone number on the Do-Not-Call list, debt collectors are prohibited from contacting them for marketing purposes.


Debt collectors must identify themselves accurately and disclose the purpose of the call at the beginning of the conversation.

Prohibited Practices

The TCPA prohibits the use of automated dialing systems or pre-recorded messages for debt collection calls unless the consumer has given prior consent to receive such calls.

Why You Need a Consumer Protection Attorney

As a consumer, you should know your rights and understand the protections under the TCPA. While the TCPA sets forth guidelines and regulations, enforcing these rights can often be challenging without legal representation. A consumer protection attorney can handle cases related to TCPA violations. They have the knowledge to hold debt collectors accountable for their actions. They can evaluate your case, gather evidence, and help you pursue legal action against the debt collector if necessary.

The Law Offices of Jibrael S. Hindi - Your Trusted Consumer Protection Attorney in Florida

At The Law Offices of Jibrael S. Hindi, we understand the impact that unwanted collection calls can have on your life. We are dedicated to protecting the rights of consumers in Florida and have recovered millions for our clients. Our experienced consumer protection attorney will fight tirelessly to ensure that you receive the relief and compensation you deserve.

We don’t charge a penny for our services because we believe that everyone deserves access to justice. You don’t have to worry about upfront fees or out-of-pocket expenses, as we only get paid if you get paid.

Don’t wait - take the first step towards reclaiming your peace of mind. Contact our firm today.